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Frequently Asked Questions
I NATURAL currently ships worldwide. All orders are processed and shipped within 3 to 5 business days. (all orders placed after 12 PM PST are processed the next business day). You'll receive a shipment notification email with a tracking number as soon as your package ships!
*All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your I NATURAL order and I NATURAL is not responsible for fees.
We always want you to be happy with your purchase, but Your health and satisfaction are our top priorities. In compliance with the Ministry of Health and Drug Authority guidelines No. 2/2021, we do not accept returns on any opened or used products to ensure safety and hygiene standards.
However, if you receive an item that is damaged, incorrect, or not as described, please contact us immediately at
inaturalcustomerservice@gmail.com and we’ll be happy to assist you with an exchange.
We accept online payments and cash on delivery.
If you received an incorrect product in your order, or are missing an item, we are very sorry! Please contact us at inaturalcustomerservice@gmail.com and we’ll make sure to assist you ASAP!