Shipping & Delivery
What shipping options do you offer?
Standard Shipping
- Delivery within 3–4 business days
- Sunday–Thursday (excluding public holidays)
Same-Day Delivery
- Available in selected areas of Cairo & Giza
International Shipping
- We ship worldwide.
How long does delivery take?
Orders are usually delivered within 3–4 business days.
Once your order leaves our warehouse, tracking updates depend on our shipping partners (Aramex, Botit or Shipzy). It's normal for tracking to pause while your package is moving between distribution centers.
Do you offer free shipping?
Yes!
Enjoy FREE shipping within Egypt on orders over 2,000 EGP.
Please note that if discounts reduce your order total below 2,000 EGP, free shipping will no longer apply.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number via WhatsApp.
You can use this number to track your shipment at any time.
If you need assistance, contact us at:
support@inatural-cosmetics.com
Can I modify my order after placing it?
Yes!
Message us on WhatsApp or email support@inatural-cosmetics.com as soon as possible, and we'll change your products, update your shipping address or add a discount code for you.
The sooner you tell us, the easier it is, especially before your order ships.
Can I cancel my order?
Unfortunately, orders cannot be canceled once they have been placed, as we begin processing them immediately to ensure fast delivery. But you can still change your order (see above).
Do you offer international shipping?
Yes! We proudly ship I Natural products worldwide.
What payment methods do you accept?
We currently accept:
- Online Payments
- Cash on Delivery (COD)
Do you accept returns?
Your safety is our top priority.
In accordance with the Ministry of Health & Drug Authority regulations, we cannot accept returns or exchanges for opened or used cosmetic products.
If you receive a damaged, defective, or incorrect item, please contact us immediately and we'll be happy to arrange a replacement.
support@inatural-cosmetics.com
What should I do if I receive the wrong product?
We're sorry for the inconvenience.
Please contact our Customer Support team as soon as possible at:
support@inatural-cosmetics.com
We'll make sure the issue is resolved as quickly as possible.
